This document serves as a comprehensive guide and presentation on accessing and managing your digital assets securely on the NDAX platform.
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**Note:** Always verify the domain URL (`https://ndax.io/` or `https://trade.ndax.io/`) in your browser to prevent phishing.
Q: I can't log in because my 2FA code isn't working. What should I do?
A: First, ensure your device's clock is synchronized correctly, as time drift is the most common 2FA issue. If that fails, you will need to initiate the 2FA reset process through NDAX support. This is a security measure and may require identity verification.
Q: Is NDAX regulated and a safe place to store my crypto portfolio?
A: NDAX is registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) as a Money Service Business (MSB). They employ industry-leading security measures, including offline cold storage for most assets and comprehensive insurance policies.
Q: How often should I change my NDAX password?
A: While modern security encourages using unique, complex passwords with a password manager over frequent changes, it is a good practice to review your password health every few months. **Crucially, never reuse your NDAX password on any other site.**
Q: I received an email asking for my login credentials. Is this from NDAX?
A: **Absolutely not.** NDAX will never ask for your password, 2FA codes, or private keys via email. This is a classic phishing attempt. Immediately delete the email and, if you clicked any links, run a security scan and change your NDAX password immediately.
Q: What is the fastest way to deposit CAD to start trading?
A: Interac e-Transfer is typically the fastest and often the preferred method for depositing Canadian Dollars (CAD) to your NDAX account, usually processing within minutes. Wire transfers are also available for larger amounts.